Delivery and cost

Whilst “Your Gift Tree” will do our utmost to ensure deliveries are made on the requested date, please note that such dates serve as estimates only and cannot be guaranteed in any way.

All deliveries are sent via a tracked service. On Small order the delivery charge is £6 per order and all orders over £20 we offer a free delivery service. The Free service must be checked at the checkout.

The receiver must be able to accept delivery of the parcel, if in the unforeseen circumstance the  parcel cannot be received after 3 delivery attempt the parcel my be returned to us, in such cases we will do our utmost to contact you with the contact details held on file to arrange another delivery, “your Gift Tree” reserve the right to charge the Customer an additional fee for carriage, repeat handling or unusable content in the event of a failed delivery caused by the supply of an incorrect or incomplete delivery address by the Customer, or due to recipient absence.

Any claim for non-delivery of any Goods shall be notified in writing via email info@yourgifttree.co.uk  within 5 days of the intended delivery date.

Any claim for damage to any Goods shall be notified in writing, with photographs emailed via info@yourgifttree.co.uk within 24 hours of delivery.

It is the customer’s responsibility to ensure that all order and delivery details are correct at time of ordering

Our guarantee is limited to delivering to the building, not individual recipients.

“Your Gift Tree” does not accept any responsibility for any loss, damage, delay or other disruption in supply and deliveries brought about as a result of any of the following:

  • inaccurate or incomplete delivery address details;
  • delayed payment (cleared funds);

PO Box Deliveries

“your Gift Tree” does not have a delivery option that serves PO boxes.